1. WHO WE ARE
Velvet Pages
General Partnership (VOF)
Willemsstraat 18 C
1015 JD Amsterdam
The Netherlands
KvK: 99332922
VAT: NL868936959B01
Email: info@velvetpagesmagazine.com
For the purposes of applicable data protection legislation, Velvet Pages is responsible for the processing of personal data described in this Privacy Policy.
WHAT PERSONAL DATA WE COLLECT
Depending on how you interact with Velvet Pages, we may collect:
• name
• billing and delivery address
• email address
• telephone number, where provided
• order details
• payment-related information
• communication with us
• information you provide when contacting us
• information relating to returns or customer service requests
• technical information relating to your use of our website
• cookie and analytics information, where applicable
INFORMATION YOU PROVIDE TO US
When you interact with Velvet Pages, you may provide us with personal information such as your name and email address.
For example, we may receive your email address when you:
• purchase a magazine or merchandise from our online shop;
• subscribe to our newsletter;
• contact us by email;
• submit a contact form;
• register for or participate in a Velvet Pages event, competition or other activity; or
• otherwise voluntarily provide your information to us.
We use this information only for the purposes described in this Privacy Policy.
CUSTOMER ORDERS
When you purchase a product through our online shop, we collect the information necessary to process and fulfil your order. This may include your name, email address, billing address, delivery address, order details and payment-related information.
We use your email address to send you transactional communications relating to your order, such as order confirmations, shipping updates and information about your purchase.
We will not automatically add you to our marketing newsletter simply because you have placed an order, unless this is permitted under applicable law or you have separately consented to receive marketing communications.
We only collect personal data that is reasonably necessary for the purposes described in this Privacy Policy.
3. HOW WE USE YOUR PERSONAL DATA
We may use your personal data to:
• process and fulfil orders
• process payments
• arrange delivery
• communicate with you about your order
• handle returns, refunds and complaints
• respond to customer enquiries
• maintain and improve our website
• understand how our website is used
• send newsletters or marketing communications where permitted and, where required, with your consent
• comply with legal and accounting obligations
• protect our website, business and customers against fraud or misuse
4. LEGAL BASIS FOR PROCESSING
Depending on the circumstances, we process personal data on the following legal bases:
• because it is necessary to perform a contract with you;
• because we are legally required to do so;
• because we have a legitimate interest in operating, securing and improving our business and website; or
• because you have given consent, where consent is required.
Where we rely on consent, you may withdraw your consent at any time.
5. ORDERS & PAYMENTS
When you place an order, we need certain information to process and deliver your purchase.
Payment information may be processed by our payment service providers. We do not intentionally store complete payment card details ourselves.
6. SHIPPING
To deliver your order, we may share relevant information, such as your name and delivery address, with the postal or delivery service used to fulfil your order. Only information necessary to deliver your order is shared.
7. NEWSLETTERS & MARKETING
If you choose to subscribe to the Velvet Pages newsletter, we will collect your email address and use it to send you communications such as editorial updates, new magazine releases, events, collaborations, product launches and other news from Velvet Pages.
You can unsubscribe at any time by clicking the unsubscribe link included in any marketing email. We do not sell or rent your email address to third parties.
8. THIRD-PARTY SERVICES
We may use third-party services to operate our website, process payments, provide shipping, send emails, analyse website usage or provide other technical services. These providers may process personal data on our behalf or process data as independent controllers, depending on the service. We aim to work only with service providers that provide appropriate safeguards for personal data.
9. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we will ensure that an appropriate legal transfer mechanism is in place where required by applicable data protection law.
10. HOW LONG WE KEEP YOUR DATA
We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law. For example, information relating to purchases and financial administration may need to be retained for the legally required accounting and tax period. Other information, such as customer correspondence or newsletter data, is generally retained only for as long as necessary for the relevant purpose.
11. YOUR RIGHTS
Depending on the circumstances, you have the right to:
• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable; and
• withdraw consent where processing is based on consent.
To exercise your rights, please contact info@velvetpagesmagazine.com.
We may need to verify your identity before responding to certain requests.
12. COMPLAINTS
If you have concerns about how we handle your personal data, please contact us first at info@velvetpagesmagazine.com. You also have the right to lodge a complaint with the relevant data protection authority. For Velvet Pages, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will always be published on this page. The date at the top of this page indicates when the Privacy Policy was last updated.
14. CONTACT
Velvet Pages
Willemsstraat 18 C
1015 JD Amsterdam
The Netherlands
KvK: 99332922
VAT: NL868936959B01
Email: info@velvetpagesmagazine.com